By accessing our website, submitting an enquiry, requesting a quotation, purchasing a package, or entering into a service agreement with MARKHAVEN LIMITED, you acknowledge that you have read and understood these Terms and agree to comply with them.
If you do not agree with these Terms, please do not use our website or purchase our services.
These Terms should be read together with our Privacy Policy and any specific quotation, proposal, package description, order confirmation, or service agreement provided to you.
MARKHAVEN LIMITED (“MARKHAVEN”, “we”, “us”, or “our”) provides marketing and advertising services for e-commerce and online businesses.
Our core services include:
E-Commerce PPC & Google Shopping Advertising
Social Media Advertising & Paid Campaigns
Retargeting & Remarketing Campaigns
Conversion Rate Optimization (CRO)
Our business contact details are:
MARKHAVEN LIMITED
Website: https://markhaven.co.uk/
Email: [email protected]
Telephone: +44 7853 160478
Address:
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
For the purposes of these Terms:
“MARKHAVEN”, “we”, “us”, or “our” means MARKHAVEN LIMITED.
“Customer”, “client”, “you”, or “your” means the individual, company, organisation, or other entity purchasing or receiving our services.
“Services” means the marketing, advertising, consulting, optimization, campaign management, strategy, or related services provided by MARKHAVEN.
“Package” means a defined one-time service package offered by MARKHAVEN.
“Deliverables” means the materials, reports, strategies, campaign configurations, recommendations, or other outputs specifically included within an agreed service package.
“Third-Party Platform” means an external service or platform used in connection with our services, including advertising, analytics, social media, search, hosting, payment, or other technology platforms.
“Business Day” means a day other than a Saturday, Sunday, or public holiday in England.
By using our website or purchasing our services, you agree to these Terms.
If you purchase a specific package, the package description, quotation, proposal, invoice, order confirmation, or separate service agreement may contain additional terms.
Where there is a conflict between these Terms and a separately signed written service agreement, the signed service agreement will generally take precedence for the relevant service.
We recommend that you read all package information and documents carefully before purchasing.
Our services are primarily designed for businesses, entrepreneurs, e-commerce stores, online retailers, and other organisations.
By purchasing our services, you confirm that:
You have the legal capacity to enter into an agreement.
The information you provide is accurate to the best of your knowledge.
You have authority to enter into the agreement if acting on behalf of a company or organisation.
You will use our services lawfully.
You will not use our services for fraudulent, deceptive, unlawful, or prohibited activities.
If you are entering into an agreement on behalf of a company or organisation, you confirm that you have authority to bind that organisation.
You may use our website for lawful purposes only.
You must not:
Use the website for fraudulent purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website functionality.
Introduce malicious code or software.
Attempt to damage or disrupt the website.
Copy or misuse website content without permission.
Use automated systems to access the website in a manner that causes disruption.
Use our website to conduct unlawful activities.
Misrepresent your identity or relationship with another person or organisation.
We reserve the right to restrict or suspend access where reasonably necessary to protect our website, systems, users, or business.
MARKHAVEN provides marketing and advertising services according to the scope agreed with the customer.
Services may include:
PPC campaign setup
Google Shopping setup
Keyword research
Product feed optimization
Campaign structure
Audience targeting
Conversion tracking
Performance analysis
Optimization recommendations
Social advertising setup
Audience research
Audience segmentation
Campaign strategy
Creative recommendations
Conversion tracking
Retargeting
Campaign optimization
Performance analysis
Website visitor retargeting
Product-view audiences
Cart-abandonment campaigns
Dynamic remarketing
Audience segmentation
Conversion tracking
Campaign analysis
Performance optimization
Conversion analysis
Landing page evaluation
Product page analysis
User experience recommendations
CTA optimization
Funnel analysis
Checkout evaluation
CRO strategy
Testing recommendations
The exact services included in your package will be determined by the package description, quotation, proposal, order confirmation, or service agreement.
Each package has a defined scope.
MARKHAVEN will provide the services and deliverables expressly included within the purchased package.
Unless specifically stated in writing, a package does not automatically include:
Additional advertising platforms.
Additional campaigns.
Unlimited revisions.
Website development.
Complete website redesign.
Graphic design beyond agreed deliverables.
Professional photography.
Video production.
Copywriting beyond agreed scope.
Third-party software subscriptions.
Advertising platform fees.
Product purchasing.
Inventory management.
Fulfilment.
Customer service.
Legal or financial advice.
If you require additional services, we may provide a separate quotation.
MARKHAVEN operates on a one-time payment package model.
Our packages are not automatically recurring subscriptions unless a separate written agreement expressly states otherwise.
A one-time payment covers the specific services and deliverables identified in the applicable package.
A completed package does not automatically renew.
If you want additional work after completion, you may purchase another package or agree to a separate service arrangement.
Package prices will be communicated through our website, quotation, proposal, invoice, or other official communication.
Unless otherwise stated, the applicable price will be the price confirmed at the time of purchase.
Prices may change for future purchases.
A price change will not alter the price of a package that has already been validly purchased unless otherwise agreed or required by law.
Unless specifically stated otherwise, applicable taxes or charges may be included or added according to the information provided at the time of purchase.
Third-party costs may be separate from our service fee.
These may include:
Advertising spend
Platform fees
Domain costs
Hosting costs
Software licences
Premium plugins
Stock images
Third-party subscriptions
Payment-processing fees
Other external service costs
Where we know that additional third-party costs are required, we will aim to communicate them before they are incurred.
Our service fee is separate from advertising expenditure unless the applicable package specifically states otherwise.
For PPC, Google Shopping, social media advertising, or other paid advertising campaigns, the advertising budget paid to an advertising platform is generally the customer’s responsibility.
For example, a customer may pay:
MARKHAVEN service fee + advertising platform spend
The advertising platform may charge the customer’s account directly or may use another agreed payment arrangement.
Advertising budgets should be agreed before campaign launch.
Our marketing services may depend on platforms operated by third parties.
These may include search engines, social media platforms, advertising networks, analytics platforms, shopping platforms, and other digital services.
Third-party platforms operate independently of MARKHAVEN.
Their:
Policies
Algorithms
Prices
Features
Availability
Approval processes
Advertising requirements
Technical systems
Account restrictions
may change at any time.
MARKHAVEN cannot guarantee that a third-party platform will continue to provide a particular feature or service.
Where our services require access to a customer’s advertising or analytics account, the customer may be required to provide appropriate access permissions.
The customer remains responsible for:
Account ownership
Account credentials
Billing information
Advertising budget
Platform compliance
Business verification
Product information
Legal compliance of advertisements
MARKHAVEN will use reasonable care when accessing accounts provided for service delivery.
Customers should not provide unnecessary passwords or confidential credentials where secure platform access methods are available.
To enable us to provide the Services, you agree to cooperate reasonably with MARKHAVEN.
You may need to provide:
Accurate business information
Product information
Website access
Advertising account access
Analytics access
Brand assets
Images
Logos
Product feeds
Pricing information
Target audience information
Relevant business objectives
Required approvals
You are responsible for ensuring that information supplied to MARKHAVEN is accurate, complete, current, and lawful.
If MARKHAVEN cannot complete work because the customer has not provided necessary information, access, approval, materials, or feedback, the delivery timeline may be affected.
Examples include:
Delayed account access
Missing product information
Delayed approvals
Incorrect website credentials
Missing creative materials
Delayed payment
Unavailable website access
We will not be responsible for delays that are reasonably caused by information, access, decisions, or actions that are outside our control.
Where customer approval is required, the customer is responsible for reviewing the relevant materials before approval.
Approval may include:
Campaign content
Advertising copy
Product information
Landing-page recommendations
Targeting
Offers
Creative
Marketing claims
Once approved, the customer remains responsible for confirming that the information is accurate and suitable for their business.
The customer is responsible for ensuring that claims relating to its products, services, prices, promotions, guarantees, certifications, health statements, performance claims, or other commercial statements are accurate and lawful.
MARKHAVEN may assist with marketing strategy or advertising execution but does not automatically verify the legal accuracy of every claim supplied by a customer.
Customers should provide accurate information and notify MARKHAVEN of any restrictions applying to their industry or products.
MARKHAVEN may refuse to provide services for businesses, products, advertisements, or activities that we reasonably believe are:
Illegal
Fraudulent
Deceptive
Misleading
Harmful
Unreasonably risky
In violation of advertising platform rules
In violation of applicable law
Designed to facilitate criminal activity
Inappropriate for our business
We may also refuse campaigns that a third-party advertising platform does not permit.
Customers are responsible for ensuring that their business, products, website, offers, and customer practices comply with applicable laws and regulations.
This may include requirements concerning:
Advertising
Consumer protection
Data protection
Intellectual property
Product safety
Pricing
Promotions
Marketing communications
Industry-specific regulations
The customer is also responsible for complying with applicable third-party platform policies.
MARKHAVEN will use reasonable care in delivering services but cannot guarantee that a third-party platform will approve every campaign.
Advertising platforms may reject, restrict, suspend, or remove advertisements for reasons outside MARKHAVEN’s control.
Campaign approval can depend on:
Platform policies
Account history
Website content
Product category
Advertising claims
Account verification
Geographic restrictions
Payment status
Platform algorithms
Technical issues
MARKHAVEN will make reasonable efforts to resolve campaign issues within the agreed scope but cannot guarantee approval by any third-party platform.
Marketing and advertising involve variables outside our control.
Therefore, unless specifically guaranteed in a written agreement, MARKHAVEN does not guarantee:
A specific number of sales
A specific revenue amount
A specific conversion rate
A specific return on advertising spend
A specific number of leads
A specific number of clicks
A particular search position
A particular advertising cost
A particular audience size
A specific business profit
A specific growth percentage
Advertising results may be affected by factors including competition, market conditions, pricing, product quality, website performance, customer demand, seasonality, advertising budgets, platform algorithms, and third-party policies.
MARKHAVEN will provide services with reasonable care and skill as required by applicable law.
Where you are a consumer, your statutory rights relating to services are not excluded or limited by these Terms.
The Consumer Rights Act 2015 provides consumer protections concerning services, including requirements relating to reasonable care and skill and remedies where services do not conform to the contract.
Our services may depend on your website and third-party systems.
Examples include:
Website hosting
E-commerce platforms
Analytics systems
Advertising platforms
Social media platforms
Payment providers
Product-feed systems
CRM systems
Email platforms
If these systems experience outages, technical errors, account restrictions, or changes, our ability to provide certain services may be affected.
Estimated delivery times may be provided with individual packages.
Unless a specific delivery date is expressly agreed in writing, delivery times are estimates.
Delivery may depend on:
Customer cooperation
Access to accounts
Required information
Third-party platforms
Website availability
Complexity of the work
Customer approval
Where a specific deadline is legally binding or expressly agreed, that arrangement will be stated separately.
The number and type of revisions included in a package will depend on the package description.
Where revisions are included, they must generally relate to the original agreed scope.
Requests that substantially change the original scope may be treated as additional work.
Examples may include:
New campaigns
Additional platforms
New target markets
Major strategy changes
Additional landing pages
New creative concepts
Additional product categories
Additional work may require a separate quotation.
Deliverables will be those expressly identified in the applicable package or service agreement.
Depending on the service, deliverables may include:
Campaign structures
Advertising strategies
Keyword research
Audience research
Campaign configurations
Product feed recommendations
Retargeting structures
CRO recommendations
Reports
Performance summaries
Strategic recommendations
A deliverable does not necessarily include transfer of ownership of third-party software, advertising accounts, or platform technology.
Unless otherwise agreed in writing, MARKHAVEN retains ownership of its pre-existing intellectual property, methodologies, processes, templates, systems, know-how, strategies, tools, frameworks, and internal materials.
Where a customer has paid for a specific deliverable created specifically for that customer, the applicable quotation or agreement may specify the customer’s rights to use that deliverable.
Nothing in these Terms transfers ownership of third-party intellectual property.
You retain ownership of materials you provide to MARKHAVEN, including where applicable:
Logos
Product photographs
Brand assets
Product information
Business information
Customer-provided copy
Website content
Other materials supplied by you
You grant MARKHAVEN permission to use those materials only as reasonably necessary to provide the agreed services.
By providing content, images, trademarks, product information, or other materials to MARKHAVEN, you confirm that, to the best of your knowledge:
You have the right to use the materials.
You have permission to provide them to us.
Their use does not knowingly infringe another person’s intellectual property rights.
Their use does not knowingly violate applicable law.
You remain responsible for materials that you supply.
Third-party materials may be subject to separate licence terms.
These may include:
Stock photographs
Fonts
Software
Plugins
Advertising platform materials
Analytics tools
Templates
Third-party creative assets
We will not transfer rights that we do not own.
Where a third-party licence is required, the customer may be responsible for obtaining or paying for that licence unless the package expressly includes it.
Each party should treat confidential business information received from the other party as confidential.
Confidential information may include:
Business strategies
Campaign information
Pricing information
Customer information
Product plans
Marketing data
Commercial information
Non-public technical information
Confidential information should not be disclosed to third parties except where:
Required by law.
Necessary to provide the Services.
Already publicly available.
Independently obtained.
The other party has given permission.
Where a customer provides personal information to MARKHAVEN for use in marketing or advertising services, the customer is responsible for ensuring that it has the appropriate legal basis and permissions to provide and use that information.
Depending on the service, MARKHAVEN may act as a controller or processor.
Where required, the parties should enter into appropriate data-processing arrangements.
Our Privacy Policy provides additional information regarding personal data processed by MARKHAVEN.
Both parties agree to comply with applicable data protection laws relevant to their respective activities.
Customers must not provide personal information to MARKHAVEN unless they have an appropriate legal basis and authority to do so.
Where MARKHAVEN processes personal data on behalf of a customer, the applicable data-processing agreement or service agreement will govern the processing relationship where required.
Our processing of personal information in connection with the website and our own business activities is also governed by our Privacy Policy.
You should review our Privacy Policy before using our website or submitting personal information.
Payment requirements will be specified in the relevant package, invoice, quotation, or agreement.
Unless otherwise agreed:
Payment must be made using an accepted payment method.
Payment must be received before work begins where the package requires advance payment.
A payment does not automatically create a recurring subscription.
Additional work may require separate payment.
We may delay commencement of services until required payment has been received.
A one-time package is considered completed when the agreed deliverables have been provided or the agreed service scope has been substantially fulfilled.
Completion may also occur when:
Required deliverables have been supplied.
Campaign setup has been completed.
Agreed analysis has been delivered.
Recommendations have been provided.
The agreed service period has ended.
The specific completion criteria may be stated in the applicable package or agreement.
If you wish to cancel before MARKHAVEN has started providing the agreed service, please contact us as soon as possible.
Whether a payment can be refunded will depend on:
The applicable contract.
Whether work has started.
The nature of the service.
Any statutory rights that apply.
Any agreed cancellation terms.
Nothing in these Terms is intended to remove a legal right to cancel or obtain a refund where applicable law provides such a right.
If work has already started, cancellation and refund rights will depend on the applicable contract and law.
Where a customer is a consumer, statutory cancellation rights may apply to certain distance contracts, subject to applicable exceptions and requirements.
If you ask us to begin a service during a statutory cancellation period, additional rules may apply concerning services already performed.
We will provide any legally required information about cancellation rights where applicable.
Refunds will be handled according to:
The applicable package terms.
The service agreement.
Applicable consumer law.
The stage of service delivery.
Whether work has already been completed.
Any applicable statutory cancellation rights.
We do not intend to exclude or restrict statutory refund rights.
If you believe you are entitled to a refund, contact:
If you are a consumer, nothing in these Terms affects your statutory rights.
Consumer services must comply with applicable legal requirements, including requirements concerning reasonable care and skill and conformity with the contract.
Contract terms must also be fair and transparent. The CMA states that businesses cannot rely on unfair consumer contract terms.
If you are dissatisfied with our services, please contact us as soon as possible.
You can contact:
Email: [email protected]
Telephone: +44 7853 160478
Address:
MARKHAVEN LIMITED
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Please provide:
Your name
Business name, if applicable
Relevant package
Description of the issue
Supporting information
Your preferred resolution
We will review the complaint and aim to respond reasonably.
If you believe that a service has not been provided in accordance with the agreed scope, please notify us promptly.
We may review:
The agreed package.
The deliverables.
Relevant communications.
The work completed.
The issue raised.
Where appropriate and legally required, we may offer a remedy such as correction, repeat performance, or another appropriate solution.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot lawfully be excluded or limited, such as certain liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Other liability that applicable law does not permit us to exclude or limit.
Subject to applicable law, we are not responsible for losses that are outside our reasonable control or that could not reasonably have been anticipated at the time the contract was formed.
Where the customer is acting in the course of business and to the extent permitted by law, MARKHAVEN will not be liable for:
Indirect losses.
Consequential losses.
Loss of anticipated profits.
Loss of anticipated savings.
Loss of business opportunity.
Loss of goodwill.
Loss of reputation.
Nothing in this section is intended to exclude liability that cannot lawfully be excluded.
Any agreed liability cap should be stated in the applicable service agreement where appropriate.
MARKHAVEN is not responsible for losses caused solely by a third-party platform’s:
Account suspension
Policy changes
Algorithm changes
Service outage
Advertising rejection
Technical failure
Pricing changes
Feature removal
Security incident
Policy enforcement
We may assist with resolving platform-related issues where this is within the agreed service scope, but we cannot control third-party platforms.
Advertising performance can be affected by circumstances outside MARKHAVEN’s control.
These may include:
Market competition
Consumer demand
Product pricing
Product availability
Website performance
Customer reviews
Seasonal demand
Economic conditions
Platform changes
Advertising costs
Competitor activity
Accordingly, marketing services should not be understood as a guarantee of business profit or a particular return.
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will:
Always be available.
Always operate without interruption.
Be free of errors.
Be free of security vulnerabilities.
Work on every device or browser.
We may temporarily suspend website access for:
Maintenance
Security
Updates
Technical work
Emergency situations
Our website may contain links to third-party websites.
These links are provided for convenience or information.
MARKHAVEN does not control third-party websites and is not responsible for:
Their content
Their availability
Their security
Their privacy practices
Their terms
Their products or services
You should review the applicable third-party terms before using external services.
We may temporarily suspend services where reasonably necessary due to:
Non-payment
Security concerns
Unlawful activity
Abuse
Missing customer information
Lack of required access
Third-party platform restrictions
Events outside our reasonable control
Where reasonably possible, we will notify the customer before suspension.
Either party may terminate a service agreement where permitted by the applicable agreement or law.
MARKHAVEN may terminate or suspend services where:
The customer materially breaches these Terms.
The customer fails to pay required fees.
The customer provides unlawful instructions.
The customer requests prohibited activity.
Continued service would create significant legal or security risks.
A third-party platform prevents performance.
The customer engages in abusive or threatening conduct.
Termination does not affect rights or obligations that arose before termination.
Following termination:
Services will cease according to the applicable agreement.
Outstanding amounts may remain payable where legally due.
Access provided to MARKHAVEN may be removed.
Confidential information should continue to be protected.
Intellectual property rights already granted remain subject to their applicable terms.
Data will be handled in accordance with applicable privacy and retention requirements.
MARKHAVEN will not be responsible for failure or delay caused by circumstances reasonably outside our control.
Such events may include:
Natural disasters
Fire
Flood
Severe weather
Power failures
Internet outages
Cyberattacks
Major technical failures
Third-party platform outages
Government restrictions
War
Civil unrest
Strikes
Pandemics
Changes in law
Other extraordinary events
We will take reasonable steps to minimise disruption where possible.
Nothing in these Terms creates:
A partnership
Joint venture
Employment relationship
Franchise
Fiduciary relationship
between MARKHAVEN and the customer unless expressly agreed in writing.
Neither party may represent that it has authority to bind the other unless expressly authorised.
MARKHAVEN may use appropriately selected third-party service providers or subcontractors to help provide services.
This may include:
Technical specialists
Designers
Developers
Advertising specialists
Analytics providers
Hosting providers
Software providers
We remain responsible for our contractual obligations to the extent required by applicable law and the relevant agreement.
We may modify or update our services from time to time.
Changes may be required because of:
Technology developments
Advertising platform changes
Business requirements
Legal requirements
Security improvements
We will not intentionally remove a material agreed deliverable from an already purchased package without an appropriate basis or alternative arrangement.
We may update these Terms from time to time.
Reasons may include:
Changes in our services.
Changes in technology.
Changes in business practices.
Changes in applicable law.
Changes in third-party platforms.
Improvements to clarity or transparency.
The latest version will be published on our website.
The “Last Updated” date will indicate when these Terms were most recently revised.
For existing customers, changes to these Terms will not automatically alter a separately agreed contract unless permitted under that contract or applicable law.
We may contact customers using the contact details they provide.
This may include:
Telephone
Written communication
Other agreed communication channels
Customers are responsible for keeping their contact information reasonably current.
By communicating with MARKHAVEN electronically, you acknowledge that electronic communications may be used for business administration, service delivery, quotations, invoices, approvals, and other legitimate purposes.
Electronic communications may constitute written communications where legally appropriate.
The applicable service agreement, package description, quotation, order confirmation, invoice, these Terms, and any expressly incorporated documents may together form the agreement between MARKHAVEN and the customer.
Where a specific written agreement conflicts with these general Terms, the specific agreement will generally take precedence for that matter.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally possible.
The remaining provisions will continue to apply.
If a provision cannot legally be modified, it will be removed without affecting the validity of the remaining Terms.
If MARKHAVEN does not immediately enforce a right or provision under these Terms, this does not mean that we have permanently waived that right.
A waiver will only be effective where expressly made in writing, where legally required.
The customer may not transfer or assign its contractual rights or obligations to another party without our prior written agreement, except where applicable law provides otherwise.
MARKHAVEN may transfer or assign its rights and obligations as part of a business restructuring, merger, acquisition, or transfer of substantially all relevant business assets, subject to applicable law.
If you believe that content or materials provided through our website infringe your intellectual property rights, please contact us with sufficient information to investigate the matter.
Your notice should include:
Your name
Contact information
Identification of the relevant work
Explanation of the alleged infringement
Relevant supporting information
We will review legitimate concerns and take appropriate action where required.
You must not reproduce, redistribute, resell, publish, modify, or commercially exploit MARKHAVEN’s proprietary materials without appropriate permission.
This includes, where applicable:
Proprietary strategies
Templates
Frameworks
Website copy
Original graphics
Reports
Internal methodologies
Training materials
Proprietary documents
This does not restrict rights granted to you under a specific service agreement.
If you voluntarily provide a testimonial, review, or feedback about MARKHAVEN, we may ask for permission to use it for legitimate promotional purposes.
We will not knowingly create or publish fake reviews.
Where we use a testimonial with permission, we aim to present it accurately and without materially misleading consumers.
Customers must not instruct MARKHAVEN to create or distribute advertising that is knowingly:
False
Misleading
Fraudulent
Deceptive
Unlawful
Infringing
Discriminatory
Prohibited by an applicable advertising platform
MARKHAVEN may refuse such instructions.
UK consumer-protection rules prohibit various unfair commercial practices, and businesses should ensure marketing communications and claims comply with applicable requirements.
You are responsible for the accuracy of information you provide.
If you provide incorrect:
Product prices
Product descriptions
Promotional information
Website URLs
Product availability
Business information
Contact details
you may be responsible for resulting consequences to the extent permitted by law.
You should promptly notify us of material changes.
We aim to keep information on the MARKHAVEN website accurate and current.
However, website content may include general information about our services and should not necessarily be interpreted as a binding quotation unless expressly identified as such.
Specific service scope and pricing should be confirmed through the applicable package, quotation, proposal, invoice, or agreement.
Our services provide marketing and advertising support.
Unless expressly agreed otherwise, MARKHAVEN does not provide:
Legal advice
Tax advice
Accounting advice
Investment advice
Medical advice
Regulatory advice
Financial advice
You should seek appropriate professional advice where necessary.
The customer remains responsible for decisions concerning:
Products
Pricing
Inventory
Business operations
Advertising budgets
Offers
Sales policies
Customer service
Fulfilment
Business strategy
MARKHAVEN may provide recommendations, but the customer makes the final business decisions unless otherwise expressly agreed.
Recommendations provided by MARKHAVEN are based on available information, professional judgement, campaign data, and the agreed scope.
Recommendations are not guarantees of future business results.
The customer remains responsible for deciding whether and how to implement recommendations.
Both parties agree to communicate reasonably and professionally.
Customers should provide requested information within a reasonable period where it is necessary to deliver the agreed services.
MARKHAVEN will aim to communicate material issues that may affect delivery where reasonably possible.
MARKHAVEN expects customers and team members to communicate professionally.
We do not tolerate:
Threats
Harassment
Discrimination
Abusive language
Intimidation
Repeated unreasonable conduct
Where serious or persistent conduct occurs, we may restrict communication or suspend services, subject to applicable law and the customer’s contractual rights.
These Terms are governed by the laws of England and Wales, unless applicable mandatory law requires otherwise.
Subject to any mandatory consumer rights or jurisdictional protections that apply, the courts of England and Wales will have jurisdiction over disputes arising from these Terms or our services.
If you are a consumer, nothing in this section is intended to remove any mandatory right you may have to bring proceedings in another jurisdiction.
Nothing in these Terms is intended to exclude, restrict, or override rights that consumers have under applicable law.
Where applicable, consumer protection legislation may provide rights concerning:
Service quality
Reasonable care and skill
Conformity with the contract
Cancellation
Refunds
Remedies
Fair contract terms
The Consumer Rights Act 2015 provides statutory protections for consumers purchasing services, and unfair consumer contract terms may not be enforceable.
We aim to write these Terms in clear and understandable language.
If you have questions about any provision before purchasing our services, you can contact us.
The CMA advises businesses to make consumer terms fair, transparent, clear, and understandable, and warns that businesses may not rely on unfair terms.
For questions about these Terms, our services, complaints, or contractual matters, please contact:
MARKHAVEN LIMITED
Address:
82a James Carter Road
Mildenhall
United Kingdom
IP28 7DE
Email: [email protected]
Telephone: +44 7853 160478
Website: https://markhaven.co.uk/
By purchasing a MARKHAVEN service package, submitting an order, accepting a quotation, or entering into a service agreement, you confirm that:
You have had an opportunity to review these Terms.
You understand the relevant service scope.
You understand that our standard packages use a one-time payment model.
You understand that advertising-platform charges may be separate.
You understand that marketing results are not guaranteed unless expressly guaranteed in writing.
You agree to provide accurate and lawful information.
You agree to cooperate reasonably with MARKHAVEN.
You agree to comply with applicable laws and third-party platform rules.
You accept these Terms to the extent permitted by applicable law.
These Terms are intended to establish a clear and transparent framework for MARKHAVEN’s relationship with its customers.
Our objective is to provide professional marketing and advertising services while maintaining clear expectations regarding:
Service scope
Payments
Customer responsibilities
Advertising platforms
Campaign performance
Intellectual property
Confidentiality
Data protection
Cancellation
Refunds
Complaints
Liability
Termination
Governing law
If you have any questions before purchasing a service, please contact us at [email protected].
Marketing & Advertising Services for E-Commerce and Online Businesses
Website: https://markhaven.co.uk/
Email: [email protected]
Phone: +44 7853 160478
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Helping e-commerce businesses attract customers, optimize advertising, increase conversions, and achieve smarter, sustainable digital growth through strategic marketing.
© 2026 MARKHAVEN LIMITED. All Rights Reserved.